All estimates given by Space Graphic Solutions Ltd will be valid for 28 days from the date of estimate. If the client’s final order changes from the original specification made for the quotation, Space Graphic Solutions Ltd reserves the right to vary the estimate. Space Graphic Solutions Ltd will not touch up, improve or otherwise alter illustrations or graphics etc supplied by the customer unless specifically requested to. Our hourly rates will apply in all such cases.
PRICE AND PAYMENT
The prices of any product will be quoted to you either verbally or by written/electronic means. The stated prices apply on the condition that the order data on which the prices are based does not change. Costs caused by subsequent changes instigated by the customer will be charged in addition to any quoted prices.
Unless otherwise agreed, our terms of acceptance require a 50% deposit payment of the gross total cost at time of order, with the balance due for payment on completion. Account holders are required to pay Space Graphic Solutions Ltd the amounts calculated with reference to the invoice within 30 days of the invoice date.
If any invoice remains unpaid after the due date, Space graphic Solutions Ltd reserve the right to charge interest at 8% prevailing from the date on which such amounts become due until payment is made in full.
Space Graphic Solutions Ltd reserve the right to hold goods until payment has cleared through the bank. Space Graphic Solutions Ltd reserve the right to request full settlement for work on collection at any time.
The client will pay any expenses incurred by Space Graphic Solutions Ltd in connection with the recovery of monies outstanding (including all legal costs). All prices are quoted exclusive of VAT, which will be applied to all invoices at the prevailing rate where appropriate.
Should work be suspended at the request of, or delayed through, any default of the customer for a period of 30 days, Space Graphic Solutions Ltd shall then be entitled to request payment for work already carried out and materials specially ordered.
PRINT DATA AND OBLIGATIONS TO CHECK IT
All design work carried out by Space Graphic Solutions Ltd at the customers request shall be quoted and charged for, whether experimental or otherwise. Proof of all design work will be submitted to the customer for approval and must be checked for content and accuracy. Space Graphic Solutions Ltd shall incur no liability for any errors not corrected by the customer. Customers subsequent requests for design alterations and additional proofs may be charged extra.
In the case of full colour printing, we can convert print data not sent in CMYK mode, but such conversion will be at the customers risk. Conversion of RGB data or ICC colour profiles will naturally result in deviations in colour from the original and liability for these deviations will not be the fault of Space Graphic Solutions Ltd.
Customers are advised that pdf proofs, when viewed on screen or printed off, are not 100% colour accurate and there may be some variation in tone due to lighting effects, paper specification etc.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
Space Graphic Solutions Ltd has the right to revise and amend these terms and conditions from time to time.
If any items of work including prints and original files belonging to a client are not collected after 6 months of the requested work being done, Space Graphic Solutions Ltd reserve the right to dispose of such material.
COPYRIGHT, MORAL RIGHTS AND CONSENTS
Space Graphic Solutions Ltd claims no copyright in material submitted to us for the purposes of fulfilling the clients instruction. The client warrants that the client owns or controls all rights, has obtained all copyright, or has permissions, consents and waivers that as are now and hereafter required for all copying, processing, scanning, printing and manipulation to be undertaken by Space Graphic Solutions Ltd.
The customer also warrants that no copyright or moral rights will be infringed by Space Graphic Solutions Ltd carrying out the requested work. The customer agrees to indemnify Space Graphic Solutions Ltd. against all losses, damages, claims or expenses which Space Graphic Solutions Ltd. may incur by virtue of any breach of the above warranties. Customers should obtain the consent of any adult or, in the case of children, from the guardian or parent of the child, for the use, re production and/or printing of any photograph featuring that person. Space Graphic Solutions Ltd cannot be held liable for any infringement of privacy, or any damages arising from, the use of such photographs.
Ownership of the final artwork becomes the full property of the client upon payment of all fees. Space Graphic Solutions Ltd retains ownership of all draft materials not used in the final design. This includes layered photoshop files, illustrator files, original flash files, Quark/InDesign files etc, remain our intellectual property and cannot be released to the client unless explicitly negotiated. For copyright reasons fonts used within a project cannot be released either. Under copyright law, the design company is the owner of all files and artwork created for the customer, and the customer is the owner of the end product (i.e. a printed business cards). Release of electronic files to the client is at the discretion of the designer and is determined by the type of project. Copyright ownership may be transferred to the client for a fee that is based on the uses for which rights are being transferred.
Graphic design is a service, not a product – customers are billed for the time and expertise of our professional graphic designers. In accordance with industry standards, Space Graphic Solutions Ltd charges for design services by the hour (unless a flat fee has been negotiated in writing)
Obvious defects in delivered or collected goods must be reported to us within 1 week of receipt. Slight deviations in colour will not be regarded as defects. Where it is mutually agreed that sub-standard work should be reprinted in whole or part, the client should arrange for all items to be returned, completely in unopened boxes. The use by the client of any items which he/she regards as sub-standard will be deemed by Space Graphic Solutions Ltd as acceptance by the client that the item is fit for use and full repayment will be expected.
Space Graphic Solutions Ltd liability to the client or any other party for the loss including theft, or destruction or damage to any materials provided by the client which are deposited with Space Graphic Solutions Ltd for whatever reason;- Will be limited to the replacement cost of the actual material and; Space Graphic Solutions Ltd will not be liable for the cost of reshooting or reprinting the material contained on the material and; Space Graphic Solutions Ltd will not be liable for any loss or damage to the client or any other party including loss of income and; It is the clients responsibility to insure against such loss and damage.
Space Graphic Solutions Ltd will not be liable for failing to complete any contract between Space Graphic Solutions Ltd and the client due to circumstances beyond Space Graphic Solutions Ltd control including loss of power supply, machine breakdown, loss of materials, fire, storm, flood, act of god, war, civil disturbance or terrorism.
Any cancellations will be discussed at the time of cancellation with the client as all projects vary in turnaround time. If the work has not yet commenced the order can be cancelled and the client will not incur any cancellation costs and any deposits can be refunded within 48 hours. For orders which have been started and are already in production a cancellation cost will be discussed and any design time and materials up to the point of cancelling must be covered. Payment for any cancellations will be due as per your payment terms.
Whilst Space Graphic Solutions Ltd shall use its reasonable endeavours to ensure that backup copies of the Client’s data contained are made at reasonable intervals, the Client shall be solely responsible for the backup of such data and Space Graphic Solutions Ltd shall not be liable for any damages, loss, costs or other expenses arising out of or in connection with any loss of data by the customer which are due to the failure of the customer or Space Graphic Solutions Ltd to back up such data. If the customer requests a restore for reasons other than an error by Space Graphic Solutions Ltd., then Space Graphic Solutions Ltd reserves the right to charge for this service.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Space Graphic Solutions Ltd’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.